CubSky ships fundraiser orders directly to supporters at eligible addresses within the United States.
CubSky currently ships to eligible delivery addresses in all 50 U.S. states. We do not currently offer international shipping. Availability for P.O. boxes, military addresses, territories, or certain remote locations may depend on the selected carrier and will be shown at checkout when supported.
Available shipping methods, charges, and estimated timing are shown at checkout or in the order confirmation. Processing time is separate from carrier transit time. Estimates are not guarantees and may be affected by inventory, weather, holidays, carrier conditions, address verification, or other events outside CubSky's reasonable control.
When tracking becomes available, CubSky will send it to the email address used at checkout and display it on the Order Tracking page. Tracking updates are provided by the carrier and may take time to appear after a shipping label is created.
Customers are responsible for entering a complete and accurate shipping address. Contact support immediately if you notice an error. We cannot guarantee a change after fulfillment begins. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility, where permitted by law.
We only state shipping timelines when we have a reasonable basis for them. If we cannot ship within the stated time—or within 30 days when no time was stated—we will notify you and provide the option to agree to the delay or cancel affected unshipped merchandise for a prompt refund, as required by applicable law.
For damage, retain the product and packaging and contact support with photos and the order number. For a package marked delivered but not received, check the delivery location, household members, and carrier details before contacting us. We will review the available tracking and help determine the appropriate next step.
Products from one order may ship separately. If that happens, you may receive more than one tracking number. Shipping charges, if any, will be presented before the order is placed.
Contact CubSky at support@cubsky.com.