Refund and Return Policy

Before an order ships

Contact support@cubsky.com as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations are not guaranteed after an order enters fulfillment.

Damaged, defective, or incorrect items

Report a damaged, defective, or incorrect item within 7 days after delivery. Include the order number, a description of the issue, and clear photos of the product and shipping package. After review, CubSky may provide a replacement, refund, or other appropriate resolution.

Unopened returns

Because CubSky products are ingestible goods, returns are limited for health and safety reasons. Do not send a product back without authorization. If an unopened, unused product is eligible for return, contact support within 14 days after delivery for instructions.

Unless the return results from our error or a damaged or defective item, the customer is responsible for authorized return shipping. Original shipping charges are not refundable except where required by law or when the entire order was not shipped.

Items that cannot be returned

• Opened or used ingestible products, except when defective.
• Products returned without authorization.
• Items damaged after delivery through misuse, improper handling, or improper storage.
• Gift cards, promotional credits, and items identified as final sale, except where required by law.

Shipping delays and unshipped items

If CubSky cannot ship within the time stated at checkout or in your order confirmation, we will provide a delay notice and a way to accept the delay or cancel affected unshipped items for a prompt refund. If no shipping time was stated, applicable law may require shipment within 30 days or the same delay-and-refund process.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Where a refund is required because merchandise cannot be shipped, it will be issued within the timeframe required by applicable law.

Fundraiser earnings adjustments

Cancelled and refunded product sales do not generate fundraising earnings. If earnings were previously calculated for a refunded item, CubSky may adjust the campaign, participant, or payout balance accordingly.