Order support
Questions about an order, delivery, damaged item, cancellation, or refund.
Track an order →Fundraising that gives more back60% goes to your organization
How can we help?
Choose the right path below or send our team a message. We'll make sure your question reaches the right place.
Fundraiser support
Help with launching, joining, sharing, campaign earnings, or organization payouts.
Contact the team →Customer support
Product questions, account help, accessibility requests, and anything else.
support@cubsky.com →SEND A MESSAGE
Tell us what's going on.
Include your order number when contacting us about a purchase. For fundraiser questions, include the organization or campaign name.
Email supportsupport@cubsky.com
Keep a copy of your order confirmation or campaign details handy so we can help more quickly.
FREQUENTLY ASKED QUESTIONS
Quick answers, right when you need them.
Where can I find my order number?+
Your order number is included in the confirmation email sent after checkout. If you cannot find it, contact support using the same email address used for the order.
How do I check my delivery status?+
Use the order tracking page with your order number and the email address used at checkout. Tracking becomes available after fulfillment information is added.
How much does an organization earn?+
Organizations receive 60% of eligible product sales. Shipping, taxes, cancellations, refunds, and chargebacks are excluded.
When is a fundraiser payout sent?+
Approved campaign earnings are paid manually by ACH or wire seven days after the campaign ends, after order and chargeback review.
Can I change or cancel an order?+
Contact support as soon as possible. We can only change or cancel an order before it enters fulfillment. See the Refund and Return Policy for full details.